Shipping & Refund/Return Policy

SHIPPING POLICY

At Clean Drive Co, we aim to get your order delivered as quickly and safely as possible.

Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.

Shipping & Delivery
We use trusted local courier partners to deliver orders across South Africa.

Estimated delivery times:
• Major cities: 2–5 business days
• Outlying areas: 3–7 business days

Please note that delivery times may vary during busy periods, holidays, or due to circumstances beyond our control.

Order Tracking
Once your order has been shipped, you will receive tracking information via email or SMS where available.

Incorrect Shipping Information
Please ensure that your shipping details are correct before placing your order. Clean Drive Co cannot be held responsible for delays or failed deliveries caused by incorrect address information provided by the customer.

Shipping Fees
Shipping costs are calculated at checkout unless stated otherwise during promotions or free shipping offers.

REFUND & RETURNS POLICY

We want you to be satisfied with your purchase from Clean Drive Co.

Returns
Customers may request a return within 15 days of delivery.

To be eligible for a return:
• The item must be unused and in its original condition
• The item must be returned in its original packaging where possible
• Proof of purchase may be required

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed back to your original payment method within a reasonable processing period depending on your payment provider.

Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

Contact
For any privacy-related questions, please contact:
zyricaisouthafrica@gmail.com